Arrival & Payment

Pegasus Apart’Hotel’s reception desk is manned 24 hours a day, 7 days a week.

We are here to welcome and assist you at any time prior to your arrival and throughout your stay.

Check in is available from 3:00pm and departure time is before 11:00am. Any requests outside of these times will be based on availability only. However we will make every effort to meet your requirements. If needed, we can store your luggage on the hotel premises either before check in or after check out.

If settling your account by credit card, you will be required to present your card at check in. At this time a pre authorisation (temporary hold of funds) will be processed for your stay. This will include the amount for your total accommodation and a security deposit of an additional $1 to guarantee for any additional charges. Please note, upon check out should you opt to use an alternate method of payment to settle your account, the Pre authorisation may last up to 5-7 business days depending on your credit card issuer.

If you prefer to settle your account by cash or EFTPOS you will be required to settle the entire cost of accommodation and a refundable security bond of $200 at the time of check in. Please allow an additional 10 minutes upon departure to have your room inspected for the bond to be refunded.

Please note that you will be required to provide photo ID at the time of check in and a copy will be retained.

Pegasus Apart’ Hotel is a non-smoking environment. Should evidence of smoking be discovered, a cleaning fee will apply to return the studio/suite to a smoke free environment.

Again, thank you for choosing to stay with us at Pegasus Apart’ Hotel. We truly look forward to welcoming you to the hotel and we trust you will enjoy your stay.

Self Parking (on site) is $25 per day, limited availability

Cancellation Policy:
As all reservations are confirmed and guaranteed, please ensure any cancellations or amendments are made within 24hrs (prior to 2:00pm the day before arrival). A fee of one night’s accommodation will be charged if we do not receive a cancellation or amendments within this time period.

Promotional and Advance Purchase deals are subject to a cancellation fee of no less than the first night to the full value of stay – refer to Terms and Conditions of rate booked.

Please contact the hotel if you wish to cancel or amend your booking:

P 03 9284 2400